ServicePRO® Classroom Training

Preliminary Agenda

*Subject to change Introductions
  • Client and Trainer Introductions
  • Overview of the Training Agenda, support site and ServicePRO Wiki
ServicePRO Interactive Homepage
Introduction to the Interactive Homepage, a convenient access to the tools required to manage your service desk.
ServicePRO Enterprise
Overview of ServicePRO's Enterprise package, ideal for facilitating cross-departmental workflows.
ServicePRO Infrastructure and Security Administration
  • ServicePRO Objects
  • ServicePRO Administration
  • ServicePRO Configurations
  • Role Based Access Control
  • Homepage Designer
Lifecycle of a Service Request
  • Self Service Portal
  • Mobile Portal
  • Workspace Management
  • Service Request Management
  • Document Management
  • Collaborative workflow
Collaboration and Communication tools
  • ServicePRO Calendar
  • ServicePRO Email Inbox
  • ServicePRO Communication & Messages
ServicePRO Web
  • Self Service Portal
  • Mobile Portal
  • Fast Mode
  • Portal Designer
Knowledge Management
  • Creating and updating a knowledge base article
  • Searching and using a knowledge base article when servicing a request
  • Global vs. Internal publishing
  • Draft vs. Final version
Service Design and Business Processes
  • Custom Form Designer
  • Ad Hoc Projects
  • Project Templates
  • Quick Request Templates
  • Canned Responses
  • Business Rules for workflow management
  • Inbound Email Rules
Purchasing Workflow
  • Purchase Requests and Approval
  • Purchase Orders
Asset & Configuration Management
  • Audit Service
  • Asset Management
  • License Compliance
Data Analysis
  • Charts
  • Query Designer
  • ServicePRO Views
  • Standard Reports
  • Custom Reports

In addition to the above, attendees will also:

Note: Vegas Seminar is tentatively scheduled for Fall 2021. Dates will be announced in the beginning of year 2021.


Embassy Suites: 4315 University Center Dr, Las Vegas, NV 89119

Register today: