ServicePRO® project portfolio infrastructure with integrated social apps:
ServicePRO® includes a number of social tools that incorporate
directly into the service infrastructure.
These tools enable linking of collaboration and communication activities to specific projects, tasks, or calendar items.
RemoteASSIST® Screen Sharing
Enhances incident resolution by providing live support to end users, controlling computers, and transferring files.
The ServicePRO® Chat application allows you to communicate in real time with other support reps all within your company interface.
When launched from a service request, the entire chat transcript will be attached to the request.
ServicePRO® Quick Message
The ServicePRO® Quick Message function allow you to instantly send messages to concerned parties of a Service request.
Quick messages can be sent among users and create a dialog thread within a request.
The ServicePRO® Calendar synchronizes with Microsoft Exchange.
It integrates meeting and appointments with appropriate requests and tasks.
ServicePRO® Document Management
Document management in ServicePRO® is directly integrated with requests and projects. Common document types are automatically indexed, and available for quick preview.
Other functionality includes check-in / check-out, encryption, document properties, and more.