Definition of ITIL Configuration Management

Computer hardware and software Configuration and Asset Management is the process of creating and maintaining an up-to-date record of all infrastructure components, including related documentation, with a view to maintaining the highest level of serviceability for the lowest cost. Its purpose is to show what makes up the infrastructure and illustrate the physical locations and links between each configuration item (CI).

Computer hardware configuration goes beyond the recording of computer hardware for the purpose of Asset Management, although it can be used to maintain asset information. The extra value Configuration Management provides is the rich source of support information provided to all interested parties. This information is typically stored in a Configuration Management database. Traditional software Configuration Management is the best solution to handling changes in software projects. It identifies the functional and physical attributes of software at various points in time, and performs systematic control of changes to the identified attributes for maintaining software integrity and traceability throughout the software development life cycle.

Implications For Business

Enterprise Management Associates has noted that 60 percent of IT service impacts are due to configuration problems. Organizations can have dozens or even thousands of servers supporting business users locally or around the world. These systems have become the lifeblood of organizations and create competitive advantages for businesses. Even the simplest IT environment requires attention to configurations to keep applications and hardware running smoothly. As a result, managing the configuration of IT assets is more important than ever.

When operating systems and applications are not kept current, they can become vulnerable to security breaches and expose organizations to internal or external hackers. If systems are not kept current, they may effectively become impossible to update, affecting the business agility of organizations.

How servicePRO Helps

While configuration management may not be the first function organizations implement when controlling IT environments, it can be a powerful step in ensuring proper control of IT resources and in helping organizations optimize the management of IT. ServicePRO® supports Information Technology Infrastructure Library (ITIL) processes for best practice service management, including Configuration and Asset Management.

When it comes to Configuration and Asset Management, ServicePRO® can be used to manage IT assets and license compliance for all hardware, applications, and users in the organization. ServicePRO® makes it easy for organizations to add new assets into its configuration database. In addition, IT can use ServicePRO® to easily locate and manage assets, including viewing available inventory, re-allocating assets, and de-activating assets no longer in use. Organizations can also ensure software updates and security patches are in place and can manage and audit software licenses on computers on the company network to ensure they are compliant with important software licensing agreements.

Considering the fact that 60 percent of IT service impacts are due to configuration problems, ServicePRO® Configuration and Asset Management minimizes issues so local and global organizations can keep their IT lifeblood pumping. That makes good business sense.