Please take a moment to read the following statement to learn how HELP DESK TECHNOLOGY (referred to as "HDT" or "we" in this statement) handles your personal information. We want you to know about the types of information that we collect, about how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct and have access to that information.
HDT collects and uses your personal information to provide you with convenient access to our products and services, to give you superior customer service and to improve what we offer to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. This may occasionally include information from other technology companies about products and services that can add value to your HDT products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.
We collect only information volunteered by you or someone on your behalf. We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, sign up for a free trial, register to attend a seminar, or participate in a contest or survey. In addition, when you request product information or register a new HDT product, we collect and store the information you provide in a secure database.
When you browse HDT's marketing website, you are able to do so anonymously. Generally, we don't collect personal information when you browse. However, your browser does automatically tell us information like the type of computer and operating system you are using. We use aggregates of this information to identify trends and demographic statistics that help us shape our products to serve you better.
have an option that permits users to refuse a cookie. A user can refuse a cookie and still fully navigate our marketing websites.
The HDT cloud services websites use authentication cookies to store current session information about your account in an encrypted form. Your browser must accept cookies to be able to log into our cloud services websites.
In some of our email to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
Your access to some of our services and content may be password protected. When you sign up for some of our cloud services, we ask for information such as your name, firm name and address, email address and phone number. You are never required to enter your credit card information until you decide to license your free trial version. We use a third-party merchant bank to manage credit card processing for our cloud services accounts. This third party is not permitted to store, retain, or use your billing information except for the sole purpose of processing your credit card for your HDT cloud services account.
We use the personal information we collect from you for providing you with information, products and services that we believe to be of value to you. This includes marketing and promotional activities: we may occasionally inform you of our own special offers and new products, and of third party product and service offers that we believe you will find interesting (however, we will not provide your personal information to that third party). It also includes the provision of newsletters containing articles that we believe will be of interest to you. We also use customer and prospect information in aggregate form to analyze and better understand our business.
In general we do not disclose your personal information outside of our company. However, if you purchase a third party product from us, we may provide your contact information to the developers of that product so that you can be notified of updates and upgrades to that third party product.
HDT works with other companies that help us provide our products and services to you, and we may provide your personal information to these companies for strictly limited purposes. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our policies.
At times we may be required by law or legal process to disclose your personal information.
Your access to some of our services and content may be password protected. We recommend that you change your password regularly and refrain from disclosing your username and password to anyone. We also recommend that you sign out of your account after each session. You may also wish to close your browser window when you have completed your work, especially if you are using a shared resource like a computer in a public place such as an Internet café or library.
It is your choice whether you wish us to continue to contact you through the use of your personal information. You may opt out of receiving marketing communications if you want, at any time. Specific communications (such as the newsletter) usually contain instructions on them for how to opt out of receiving them, or you can call us at 800-563-4357 or email us at firstname.lastname@example.org. We will discontinue all communications of the type included in your request within 21 days of receiving such a request. However, please note that any election not to receive future communications applies only to marketing or promotional messages. We may still send you relationship or transactional messages in order to notify you of important product issues and updates, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, email or the web and in response to any activity completed on our web site, including but not limited to, registration, ordering, downloads and requests for information.
DTIC safeguards the security of your information with physical, electronic, and managerial procedures. All of your information is treated as “restricted”. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to your personal information. Our employees must use password-protected accounts to access customer information. Furthermore, all employees are kept up-to-date on our security and privacy practices.
All data transmitted to and from our cloud services uses industry-standard Secure Sockets Layer (SSL) encryption. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
For cloud services accounts we do not retain your credit card information on any of our servers.
Our cloud services are hosted on tier 3 certified dedicated servers located in the Salt Lake City, Utah, United States. The data centers are state-of-the-art and are SAS70 Type II and SSAE16 certified. As such if do not you reside in the United States we may store and process your personal information in systems located outside of your home country. However, regardless of where the storage and processing occur, we take all appropriate steps to ensure that your information is protected. Please note that despite these measures we cannot guarantee that unauthorized persons will never be able to defeat our security measures.
You always have access to the personal information we have about you. To request such access, please email us at email@example.com. We will respond to such requests within a reasonable time. Please note that the personal information we will provide in answer to such requests includes all contact information provided by you, but does not include our work product - for example internal notes of communications with you. We will also respond in a timely manner to a customer's request to correct inaccuracies in the personal information held by us. To request correction of such inaccuracies, you may send updates and corrections to firstname.lastname@example.org.
To make sure your personal information remains confidential, we communicate these privacy guidelines to every HDT employee.
HDT does not knowingly solicit personal information from children or send them requests for personal information.
HDT's website contains links to other sites. HDT does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
HDT hosts one or more online forums where you may post messages. This Privacy Statement does not apply to those forums. Please remember that any information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as a bulletin board, chat room or product discussion forum) is not subject to this Privacy Statement, will be seen by third parties not related to HDT and may be used by them to contact you for any purpose.
Help Desk Technology
1540 Cornwall Rd, Suite 214
Oakville, Ontario L6J 7W5
Toll Free Phone: 800-563-4357
Fax: 905 829 4156