Professional Services

Your account manager works closely with you to design your implementation plan and book your installation. Our Professional Services Team consists of experienced ITIL Help Desk Software Consultants. A certified ServicePRO® Consultant will work in a remote session with your administrators to install and test all components guaranteeing that ServicePRO® is properly configured in a test environment.

ServicePRO® offers a variety of professional services options to help you and your organization make the most of our intuitive software. The option you choose depends on your budget and the complexity of your organization.

Onsite Consulting

Onsite consulting typically includes time for planning and implementation of ServicePRO® followed by training of administrators and support staff. The agenda is flexible and is finalized in the strategic planning phase of the project.

Analysis of Helpdesk

Outline of Desired Workflow

Administrative Training and Implementation